Client Support Specialist

Argyle Community Housing; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Argyle Housing in Canberra is seeking a Client Support Specialist to act as the main contact for clients within a housing portfolio. The role focuses on tenancy support services and coordinating community participation programs to sustain tenancies and strengthen community connections.

The position operates under the Residential Tenancies Act guidelines, with a commitment to delivering responsive client services in a not-for-profit housing organisation.

Qualifications

• Up-to-date knowledge of tenancy and housing legislation.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting social and affordable housing clients.
• Sensitivity and understanding of cultural and socio-economic characteristics.

Responsibilities

• Operate as the key point of contact for clients within a housing portfolio.
• Coordinate tenancy support services and community participation programs.
• Help maintain long-term sustainable tenancies and community connections.

Skills

Tenancy legislation knowledge

Housing policy knowledge

Social and community issues awareness

Cultural & socio-economic sensitivity

Client service orientation

Job description

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

The objective of the Client Support Specialist (tenancy support services role) is to operate as the key point of contact for clients within a specific housing portfolio. The role focuses on key aspects of tenancy support services and management, delivered under the guidelines of the Residential Tenancies Act. A primary focus is for coordinating tenancy support services and community participation programs to ensure long term and sustainable tenancies are maintained and connections are built with the communities.

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery fostering the approach of ‘no wrong door’.

• Up to date knowledge of relevant tenancy and housing legislation
• Knowledge of social housing policies and procedures
• Sound understanding of social and community issues impacting on social and affordable housing clients
• Sensitivity and understanding of cultural and socio-economic characteristics