Maintenance Support Officer

Argyle Housing; Bowral; On-site; AUD 65,000 - 80,000; Full time

Job summary

Argyle Housing is a community-managed, not-for-profit housing organisation. The Maintenance Support Officer role supports asset repairs and maintenance by providing operational and administrative support, and high-quality frontline customer service to clients and stakeholders.

As part of the Assets Team, you will triage issues, coordinate works with contractors, and help schedule field activities to maximise effectiveness across properties, including vacant ones.

Qualifications

• Foundational knowledge of trades and the types of work they undertake.
• Up to date knowledge of tenancy and housing legislation as it relates to repairs and maintenance.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting on social and affordable housing clients.
• Sensitivity and understanding of cultural and socio‑economic characteristics.
• Demonstrate collaborative, cohesive interpersonal and communication skills.

Responsibilities

• Direct contact with clients to receive, record and communicate requests and issues.
• Triage and action issues and works within business rules.
• Coordinate works with Maintenance Officers and Contractors, including vacant properties.
• Provide daily operational support and scheduling to enable field efficiency.
• Raise, monitor, update and close-out Call Logs, Work Orders and related information.
• Carry-out general administrative tasks supporting the team and organisation.

Skills

Trades knowledge

Housing legislation

Social housing policies

Interpersonal skills

Team engagement

Judgement

Cultural awareness

Job description

Job Category: Community Services and Development

Who are we?

Building a better future for our Communities.

Argyle Housing is a community-managed, not-for-profit, housing organisation. Our main objective is to provide and manage secure, sustainable housing for people on low to moderate incomes who would otherwise struggle to find accommodation and for disadvantaged people who need support in order to maintain independent living. As a community housing service provider we are responsive to local needs and are committed to building sustainable communities in areas of need. Housing services include tenancy management and maintenance.

We are committed to assisting our clients and their communities to achieve a better future.

We have a portfolio of over 2,700 properties and offices in Campbelltown, Bowral, Young, Yass, Goulburn, Griffith, Wagga Wagga, Queanbeyan and Canberra.

Job Description

The Maintenance Support Officer role supports and helps coordinate the delivery of Argyle Housing’s asset repairs, maintenance and upgrade services by providing operational and administrative support to the organisation, and a high-quality frontline customer service to our clients and broader stakeholders.

Maintenance Support Officers work as part of the Assets Team and provide the following services:

• Direct contact with our clients and customers to receive, record and communicate with them on their requests & issues and to seek feedback regarding our services.
• Triage and action issues and works (within business rules and in consultation with other staff)
• Work with Maintenance Officers and Contractors (and within business rules and in consultation with other staff) to task and coordinate the completion of works including vacant properties
• Provide daily operational support and scheduling to enable Maintenance Officers to maximise their effectiveness in the field
• Work within our systems to raise, monitor, update, progress and close-out Call Logs, Work Orders, Invoices and any other relevant information
• Carry-out general administrative tasks that support the team’s and organisation’s needs
• Carry-out other tasks (within the roles level of responsibility) that support the team’s and organisation’s needs

All roles within Argyle Housing are to be performed under the principle of “One Argyle” and with a commitment to client service delivery foster the approach of ‘no wrong door’.

Desired Skills and Experience

• Foundational knowledge of trades and the types of work they undertake.
• Up to date knowledge of relevant tenancy and housing legislation as it relates specifically to repairs and maintenance.
• Knowledge of social housing policies and procedures.
• Sound understanding of social and community issues impacting on social and affordable housing clients.
• Sensitivity and understanding of cultural and socio-economic characteristics.
• Knowledge of social housing policies and procedures.
• Demonstrate collaborative, cohesive interpersonal and communication skills, both verbally and written.
• Ability to engage with team members at all levels of the organisation.
• Ability to exercise sound judgement.
• Sound understanding of social and community issues impacting on social and affordable housing clients.
• Sensitivity and understanding of cultural and socio- economic characteristics.
• Sound understanding of social and community housing or community services industry (desirable).