Remote Veterinary Client Services Supervisor

Greencross Pet Wellness Company; Brisbane; Remote; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Fully remote

Remote-friendly culture

Job summary

Greencross Client Services in Australia is seeking a Client Services Supervisor to lead a fully remote team of Client Service Representatives. You will develop, coach and manage performance, while ensuring strong client service delivery across a dispersed workforce.

The role requires veterinary nursing knowledge, remote leadership skills and a commitment to building an inclusive, connected team culture. Join a collaborative leadership group and drive continuous improvement.

Qualifications

• Previous experience directly managing people, including coaching and performance conversations.
• Demonstrated leadership or supervisory experience.
• Ability to lead and support a fully remote team.
• Certificate IV in Veterinary Nursing or equivalent.
• Experience in customer service, contact centre or operational support.
• Strong communication and interpersonal skills.
• Strong organisational and time-management skills.
• Experience with recruitment, onboarding and staff training.
• Commitment to creating an inclusive, connected team culture.

Responsibilities

• Directly managing and developing a team of Client Service Representatives in a fully remote environment.
• Building connection, engagement and a strong team culture across a geographically dispersed team.
• Coaching and supporting team members through regular one-on-ones, quality reviews and guidance.
• Managing performance discussions and supporting individual development.
• Monitoring call and ticket queues and coordinating staffing to meet demand.
• Managing rosters, breaks, attendance and leave requirements.
• Supporting customer and clinic escalations.
• Contributing to recruitment, onboarding and team development.
• Supporting quality assurance and process improvements.
• Building relationships with Greencross clinics and ops teams.
• Providing phone support during peak periods as needed.
• Contributing to GXCS reporting and workforce planning.

Skills

People management

Remote leadership

Coaching

Communication

Time management

Organisational skills

Recruitment

Staff training

Quality assurance

Process improvement

Education

Certificate IV in Veterinary Nursing or equivalent

Tools

Zendesk

UKG

Job description

Greencross Client Services in Australia is seeking a Client Services Supervisor to lead a fully remote team of Client Service Representatives. You will develop, coach and manage performance, while ensuring strong client service delivery across a dispersed workforce.

The role requires veterinary nursing knowledge, remote leadership skills and a commitment to building an inclusive, connected team culture. Join a collaborative leadership group and drive continuous improvement.