Greencross Client Services Vet Nurse

Greencross Pet Wellness Company; Sydney; Remote; AUD 44,000 - 52,000; Full time

Benefits offered by this job

Work from home with equipment provided

Structured training and ongoing 지원

Supportive team of experienced VetNurt

Job summary

Greencross Client Services offers a remote Vet Nurse role from anywhere in Australia, with an office option in Sydney. The position supports pet owners through telephone triage, bookings, and general veterinary guidance, while joining a nationwide network of clinics.

We value RxWorks experience, a Certificate IV in Veterinary Nursing, and at least four years in practice, enabling excellent customer service and collaborative work with a remote team.

Qualifications

• Certificate IV in Veterinary Nursing is required.
• Minimum of 4 years' veterinary nursing experience.
• Excellent customer service and communication skills.
• Ability to work independently in a remote team.

Responsibilities

• Provide professional telephone triage and general pet health advice.
• Assist clients with appointment bookings and enquiries.
• Support Greencross clinics nationwide.
• Manage website enquiries and customer service requests.
• Assist with Pet Health Reminders and other initiatives.
• Deliver outstanding customer experiences to support positive patient outcomes.

Skills

Telephone triage

Customer service

Communication skills

Remote work adaptability

Education

Certificate IV in Veterinary Nursing

Tools

RxWorks

Job description

Job Description

Greencross Client Services Vet Nurse - Casual and Full Time Roles

Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home?

At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.

This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.

You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.

About the Role

As part of the Greencross Client Services Team, you will:

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes

This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.

All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.

Remuneration

$32.70 per hour

Available Positions

Full-Time (9 month Contract) Position

8am - 4:30pm Monday, 8:30am - 4:30pm Tuesday to Friday

Full-Time Position

9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday

Casual Position

We're also seeking an experienced Vet Nurse for a true casual role to provide leave coverage across our Client Services Team. The successful candidate will ideally have broad availability, including Saturdays, and be comfortable covering both planned and unplanned leave as required.

About You:

We're looking for someone who:

• Holds a Certificate IV in Veterinary Nursing
• Has a minimum of 4 years' veterinary nursing experience
• Is clinically confident and passionate about delivering exceptional customer service
• Has experience working in a fast-paced environment and can remain calm under pressure
• Is confident making accurate and timely telephone triage decisions
• Has experience using RxWorks
• Demonstrates excellent attention to detail
• Can follow detailed processes and procedures
• Works well independently while remaining connected and engaged with a remote team
• Has strong communication skills and genuinely enjoys helping pet owners

Why Join Greencross Client Services?

• Work from home with equipment provided
• Use your clinical knowledge in a different and rewarding way
• Be part of a supportive team of experienced Vet Nurses
• Make a real difference to pets and their owners every day
• Enjoy structured training and ongoing support
• Work with one of Australia's leading veterinary care networks