Client Services Representative - Greencross Veterinary Hospital

Animal Referral Hospital; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Job summary

Greencross Veterinary Hospital Werribee, VIC, AU is seeking friendly, organised Client Services Representatives to join our front‑of‑house team. As the first point of contact for clients and their pets, you will help ensure smooth communication between clients and clinical staff across routine appointments, emergencies and specialist visits.

Your duties include welcoming clients, managing check‑ins and bookings with empathy, maintaining accurate client/patient records, and supporting clinicians

Responsibilities

• Welcome clients and their pets, creating a warm first impression.
• Manage check-ins, appointments, and client communications with empathy.
• Coordinate workflows and bookings to support clinicians and efficient operations.
• Communicate clearly with clients in person and over the phone about their pet’s care.
• Maintain accurate client and patient information in RxWorks and hospital systems.
• Assist clients navigating the hospital to a calm, supportive environment.
• Collaborate with veterinarians, nurses, and students to ensure seamless service delivery.
• Contribute to a team-oriented culture reflecting care, respect, and excellence.

Job description

We are seeking friendly, organised, and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients, you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy, diverse, and rewarding environment, supporting our clients as they navigate their pets’ care journey across all hospital services—from routine appointments to complex specialist and emergency visits.

Key Responsibilities

• Welcome clients and their pets, providing a warm and professional first impression.
• Manage check-ins, appointments, and client communications with efficiency and empathy.
• Support clinicians by coordinating workflows, managing bookings, and ensuring smooth administrative operations.
• Communicate clearly and compassionately with clients—both in person and over the phone—keeping them informed about their pet’s care.
• Maintain accurate client and patient information using RxWorks and other hospital systems.
• Assist clients as they navigate the hospital, helping to create a calm and supportive environment.
• Collaborate with veterinarians, nurses, and students to ensure seamless service delivery.
• Contribute to a positive, team-oriented culture where every client interaction reflects our hospital’s values of care, respect, and excellence.

Client Services Representative - Greencross Veterinary Hospital Werribee, VIC, AU