Veterinary Client Services Team Lead – 24/7 Hospital

Greencross Vets; Melbourne; Remote; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Discounts on veterinary services

Discounts at retail stores

Job summary

Greencross Vets Moorabbin is seeking an experienced Client Services Team Leader to supervise our Client Service Representative team, drive service improvements and foster a positive, cohesive culture. You will lead frontline client interactions, coordinate scheduling, invoicing, and payments, and collaborate with other hospital departments to ensure outstanding patient and client experiences.

This full-time role requires strong communication, empathy, multitasking, and previous leadership

Qualifications

• Proven experience in client services, preferably in healthcare/veterinary settings.
• Excellent communication and interpersonal skills.
• Ability to multitask and take initiative.
• Calm and empathetic approach to work.
• Previous team management experience.

Responsibilities

• Lead and supervise the Client Service Representative team.
• Handle high volume inbound calls and emails with professionalism.
• Book and manage appointments across departments.
• Invoicing and processing payments (cash, EFTPOS, Vetpay, Zippay, Afterpay).
• Coordinate with hospital departments to ensure seamless client experiences.

Skills

Team leadership

Customer service

Communication

Multitasking

Empathy

Job description

Greencross Vets Moorabbin is seeking an experienced Client Services Team Leader to supervise our Client Service Representative team, drive service improvements and foster a positive, cohesive culture. You will lead frontline client interactions, coordinate scheduling, invoicing, and payments, and collaborate with other hospital departments to ensure outstanding patient and client experiences.

This full-time role requires strong communication, empathy, multitasking, and previous leadership