Client Relations/Reception - Greencross Vet Centre

Animal Referral Hospital; Adelaide; On-site; AUD 28,000 - 41,000; Part time

Job summary

Greencross Vet Centre in Adelaide is seeking experienced client relations staff to join our part-time team. You will be the front line of a fast-paced GP, emergency and dermatology practice, delivering the best possible client and patient experience.

You will coordinate appointments, process forms and referrals, manage incoming calls, and work with several departments. Strong communication, mindfulness, and time-management skills are essential; RX Works experience is an advantage.

Qualifications

• Experience in veterinary client relations or customer service.
• Excellent verbal and written communication.
• Ability to work in a fast-paced veterinary environment.
• Experience with RX Works is an advantage.

Responsibilities

• Provide the best client/patient experience.
• Enjoy a fast-paced workplace and ability to problem-solve.
• Work closely within your team and alongside other departments.
• Understand the human animal bond.
• Effective communication skills both verbal and written.
• Process consent, insurance, and new client forms.
• Ability to maintain daily administration with accuracy.
• Develop working relationships with external veterinary practices.
• Prioritise tasks such as managing incoming calls and scheduling appointments.
• Participate in quality improvements, risk management & OHS activities.
• Mindfulness and excellent time management skills and ability to multi-task.
• Flexible hours 7am-10pm including some weekend work.

Skills

Client relations

Communication

Time management

Multi-tasking

Flexibility

RX Works

Job description

Job Description

Client Relations/Reception (Part time positions) - Greencross Veterinary Centre / Adelaide Veterinary Services & Referral Centre

We are seeking experienced veterinary client relations staff to join our team on a part time basis. You will be the front line of our business - this a fast-paced GP, Emergency & Dermatology practice, requiring exceptional customer service providing the best client patient experience!

Greencross Vet Centre is a 24hr multi-disciplinary centre offering emergency, GP, and referral veterinary services. We provide best treatment and care for clients and their pets in a supportive environment for the team. Our team works in a clinical environment, equipped with the latest technology to deliver exceptional care for both patients and clients. As members of the Animal Referral and Emergency Network (AREN) and Greencross Vets, we are linked with a comprehensive network of veterinarians across Australia, spanning across all veterinary disciplines. This collaboration enables our veterinarians to access a wealth of expertise, ensuring optimal outcomes for every patient.

As a successful candidate, you will demonstrate the following skills and attributes:

• Provide the best client/patient experience
• Enjoy a fast-paced workplace and the ability to problem-solve
• Work closely within your team and alongside other departments
• Understand the human animal bond
• Effective communication skills both verbal and written
• Experience with RX works an advantage
• Process consent, insurance, and new client forms
• Ability to maintain daily administration with an elevated level of accuracy and mindfulness
• Knowledge of external medical referrals an advantage
• Develop working relationships with external veterinary practices
• Ability to prioritise tasks such as managing incoming calls and scheduling appointments
• Actively participate in quality improvements, initiatives, risk management & OHS activities
• Mindfulness and excellent time Management skills and ability to multi-task
• Ability to work flexible hours between 7am -10pm including some weekend work

What are we offering?

• An opportunity to extend your skill base working in a high-end veterinary referral, GP & emergency environment
• Join an experienced team of client relations staff in a friendly fun environment
• Work in an organisation that encourages collaboration with a large network of specialist veterinary hospitals
• We support internal and external continuing education for lifelong learning
• A collaborative team that values input and ideas
• We care about mental health and work life balance
• Access to an employee assistance program
• Discount policy for your pets
• On-site parking

This is crucial role within a leading veterinary hospital focusing on client service excellence!