Veterinary Client Experience Lead (Part-Time)

Animal Referral Hospital; Adelaide; Sur place; AUD 28 000 - 41 000; Temps partiel

Résumé du poste

Greencross Vet Centre in Adelaide is seeking experienced client relations staff to join our part-time team. You will be the front line of a fast-paced GP, emergency and dermatology practice, delivering the best possible client and patient experience.

You will coordinate appointments, process forms and referrals, manage incoming calls, and work with several departments. Strong communication, mindfulness, and time-management skills are essential; RX Works experience is an advantage.

Qualifications

• Experience in veterinary client relations or customer service.
• Excellent verbal and written communication.
• Ability to work in a fast-paced veterinary environment.
• Experience with RX Works is an advantage.

Responsabilités

• Provide the best client/patient experience.
• Enjoy a fast-paced workplace and ability to problem-solve.
• Work closely within your team and alongside other departments.
• Understand the human animal bond.
• Effective communication skills both verbal and written.
• Process consent, insurance, and new client forms.
• Ability to maintain daily administration with accuracy.
• Develop working relationships with external veterinary practices.
• Prioritise tasks such as managing incoming calls and scheduling appointments.
• Participate in quality improvements, risk management & OHS activities.
• Mindfulness and excellent time management skills and ability to multi-task.
• Flexible hours 7am-10pm including some weekend work.

Connaissances

Client relations

Communication

Time management

Multi-tasking

Flexibility

RX Works

Description du poste

Greencross Vet Centre in Adelaide is seeking experienced client relations staff to join our part-time team. You will be the front line of a fast-paced GP, emergency and dermatology practice, delivering the best possible client and patient experience.

You will coordinate appointments, process forms and referrals, manage incoming calls, and work with several departments. Strong communication, mindfulness, and time-management skills are essential; RX Works experience is an advantage.