Veterinary Client Services Lead — Elevate Care & Culture

Greencrosspetwellnesscompany; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts on veterinary services

Employee discounts

Job summary

Greencross Pet Wellness is seeking an experienced Client Services Team Leader to guide and supervise our Client Service Representatives, driving service improvements and fostering a cohesive team culture.

The role involves managing high volumes of inquiries, scheduling appointments across departments, handling payments, and mentoring staff to deliver outstanding client care. A 24/7 hospital schedule requires flexibility across weekdays, weekends, and evenings.

Qualifications

• Proven experience in a client services role, preferably in healthcare or veterinary settings.
• Strong communication and interpersonal skills.
• Ability to multitask and take initiative while delivering empathetic service.

Responsibilities

• Lead and supervise the Client Service Representative team.
• Handle high volume inbound calls and email enquiries with professionalism.
• Book and manage appointments; process invoices and payments.
• Coordinate with hospital departments to ensure smooth client experiences; oversee rostering and timecards.

Skills

Client service leadership

Excellent communication

Team management

Empathy

Multitasking

Job description

Greencross Pet Wellness is seeking an experienced Client Services Team Leader to guide and supervise our Client Service Representatives, driving service improvements and fostering a cohesive team culture.

The role involves managing high volumes of inquiries, scheduling appointments across departments, handling payments, and mentoring staff to deliver outstanding client care. A 24/7 hospital schedule requires flexibility across weekdays, weekends, and evenings.