Veterinary Client Services Team Lead

Greencross Pet Wellness Company; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Discounts at retail stores

Veterinary service discounts

Job summary

Greencross Pet Wellness Company is seeking a Client Services Team Leader to guide a busy Client Service Representative team at our Moorabbin site. You will drive service improvements, foster a positive team culture, and ensure exceptional client experiences for both pets and their owners.

The successful candidate will have a proven client services background, strong communication skills, and the ability to multitask in a fast-paced hospital environment.

Qualifications

• Proven experience leading a client services team.
• Strong written and verbal communication skills.
• Demonstrated excellence in customer service.
• Ability to multitask and stay proactive under pressure.
• Previous leadership experience in a hospital or veterinary setting is desirable.

Responsibilities

• Lead and supervise the Client Service Representative team to improve service delivery.
• Manage inbound calls and emails with empathy and professionalism.
• Oversee appointment bookings for emergencies and specialty departments.
• Handle invoicing, payments, and processing through Vetpay/Afterpay.
• Coordinate with other hospital departments to ensure seamless client experiences.

Skills

Team leadership

Communication

Customer service

Multitasking

Empathy

Job description

Greencross Pet Wellness Company is seeking a Client Services Team Leader to guide a busy Client Service Representative team at our Moorabbin site. You will drive service improvements, foster a positive team culture, and ensure exceptional client experiences for both pets and their owners.

The successful candidate will have a proven client services background, strong communication skills, and the ability to multitask in a fast-paced hospital environment.