Remote Travel Consultant — Client Care & Destinations

Toyota Group; Australia; Remote; AUD 40,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Professional development

Community culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from their first trip idea through safe return home. You’ll handle bookings, updates, and inquiries with a professional, caring approach and a focus on memorable travel experiences.

In this nationwide, fully remote role, you’ll leverage destination knowledge, clear communication, and empathy to ensure seamless travel for every client while engaging with our supportive team and ongoing training.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Travel knowledge

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from their first trip idea through safe return home. You’ll handle bookings, updates, and inquiries with a professional, caring approach and a focus on memorable travel experiences.

In this nationwide, fully remote role, you’ll leverage destination knowledge, clear communication, and empathy to ensure seamless travel for every client while engaging with our supportive team and ongoing training.