Remote Travel Concierge & Support Specialist

Centorrino Technologies Pty Ltd.; Ballarat; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless and memorable journeys. You’ll handle bookings, provide expert destination advice, and ensure smooth communication across channels, all while maintaining a high service standard.

We value empathy, attention to detail, and a genuine love for travel. This fully remote role offers flexible scheduling, nationwide client support, and ongoing training to grow with a passionate team.

Qualifications

• Experience in customer service, ideally in travel, tourism, or hospitality.
• Strong written and verbal communication skills.
• High attention to detail with organizational habits.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Customer service

Communication

Attention to detail

Tech-savvy

Travel knowledge

Tools

Booking tools

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless and memorable journeys. You’ll handle bookings, provide expert destination advice, and ensure smooth communication across channels, all while maintaining a high service standard.

We value empathy, attention to detail, and a genuine love for travel. This fully remote role offers flexible scheduling, nationwide client support, and ongoing training to grow with a passionate team.