Remote Travel Concierge & Booking Expert

Binance; Adelaide; Remote; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel discounts and perks

Ongoing training and mentorship

Team culture and community

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from concept to safe return, ensuring a seamless, memorable experience across bookings and outreach.

You’ll provide destination insights, handle changes, and resolve issues with empathy, while leveraging industry discounts and ongoing training to grow your travel expertise.

This fully remote role values clear communication, reliability, and a genuine love for helping others design unforgettable journeys.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—travel, tourism, or hospitality preferred.
• Detail-oriented with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Love for travel

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from concept to safe return, ensuring a seamless, memorable experience across bookings and outreach.

You’ll provide destination insights, handle changes, and resolve issues with empathy, while leveraging industry discounts and ongoing training to grow your travel expertise.

This fully remote role values clear communication, reliability, and a genuine love for helping others design unforgettable journeys.