Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Wollongong City Council; Remote; AUD 33,000 - 44,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will respond to inquiries via email, chat and phone, help with itinerary changes and provide destination guidance.

This role emphasizes friendly communication, reliability, and a proactive approach to ensuring customer satisfaction while learning new online tools in a fully remote environment.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Communication

Organization

Tech-savvy learning systems

Interest in travel

Tools

Online tools

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will respond to inquiries via email, chat and phone, help with itinerary changes and provide destination guidance.

This role emphasizes friendly communication, reliability, and a proactive approach to ensuring customer satisfaction while learning new online tools in a fully remote environment.