Remote Travel Support Specialist

Elevationtravelpartners; Melbourne; Presencial; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Elevation Travel Partners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will handle inquiries via email, chat, and phone; assist with itinerary changes; provide destination information; and follow up with travelers before departure to ensure a smooth, confident journey.

A friendly, professional demeanor and comfort with online tools are essential to deliver high-quality service for travelers

Formación

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsabilidades

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conocimientos

Customer service

Communication

Organization

Tech-savvy

Travel interest

Descripción del empleo

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction