Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Gold Coast City; Remote; AUD 42,000 - 68,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to support clients with trip preparation and throughout their travel experience. You will respond to questions, manage requests, and help travelers feel confident and prepared.

The role requires friendly and professional communication, reliable organization, and comfort with using online tools. A customer-focused mindset and interest in travel are essential for success.

Qualifications

• Experience in customer support, preferably in travel or service industries.
• Excellent verbal and written communication skills.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Reliable and organized

Tech-savvy

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to support clients with trip preparation and throughout their travel experience. You will respond to questions, manage requests, and help travelers feel confident and prepared.

The role requires friendly and professional communication, reliable organization, and comfort with using online tools. A customer-focused mindset and interest in travel are essential for success.