Virtual Travel Concierge & Support Specialist

Elevationtravelpartners; Newcastle City Council; On-site; AUD 50,000 - 65,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service specialist to assist clients with trip preparation and throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared, using online tools and embracing new systems.

This remote role emphasizes friendly communication, reliability, and a passion for travel as you support clients by email, chat, and phone.

Qualifications

• Proven customer service or support experience preferred.
• Strong communication and problem-solving skills.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Answer queries via email, chat, and phone.
• Assist with itinerary changes and travel updates.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining positive experience.

Skills

Friendly communication

Customer support experience

Reliable

Organized

Comfortable with online tools

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service specialist to assist clients with trip preparation and throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared, using online tools and embracing new systems.

This remote role emphasizes friendly communication, reliability, and a passion for travel as you support clients by email, chat, and phone.