Travel Concierge — Virtual Customer Support

Elevationtravelpartners; Townsville City; Remote; AUD 50,000 - 60,000; Full time

Job summary

Elevationtravelpartners is recruiting a Virtual Travel Customer Service professional to assist clients with trip preparation and support during their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

Ideal candidates communicate clearly, are reliable and organized, and enjoy travel. Experience in customer support and comfort with online tools are preferred to ensure a high-quality service for clients across various destinations.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Customer service

Communication skills

Organized

Tools

Email tools

Chat platforms

Phone system

Job description

Elevationtravelpartners is recruiting a Virtual Travel Customer Service professional to assist clients with trip preparation and support during their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared.

Ideal candidates communicate clearly, are reliable and organized, and enjoy travel. Experience in customer support and comfort with online tools are preferred to ensure a high-quality service for clients across various destinations.