Remote Travel Support Specialist

Elevationtravelpartners; Newcastle City Council; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Remote work environment

Training

Professional development

Job summary

Elevation Travel Partners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. This remote role emphasizes customer support, handling travel-related requests, and ensuring travelers have a smooth experience.

You will communicate with clients via email, phone, and messaging, assist with reservations and itineraries, and provide accurate destination information.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred.
• Organized and able to manage multiple requests.
• Able to learn online systems and tools quickly.
• Interested in travel and helping others.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up with clients as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Excellent communication

Interpersonal skills

Organized

Multi-tasking

Online systems

Job description

Elevation Travel Partners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. This remote role emphasizes customer support, handling travel-related requests, and ensuring travelers have a smooth experience.

You will communicate with clients via email, phone, and messaging, assist with reservations and itineraries, and provide accurate destination information.