Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Adelaide; Remote; AUD 28,000 - 41,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

In this position, you will handle email, chat, and phone inquiries, assist with itinerary changes, and share destination information.

Qualifications

• Candidates should have strong written and verbal communication.
• Experience in customer support is preferred.
• Reliable and organized with attention to detail.
• Comfortable using online tools and learning new systems.
• Passion for travel and helping clients enjoy their journey.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Communication

Customer service

Organized

Tech-savvy

Travel interest

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

In this position, you will handle email, chat, and phone inquiries, assist with itinerary changes, and share destination information.