Remote Travel Concierge | Client Support & Itineraries

Elevationtravelpartners; Townsville City; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Remote work

Training

Professional development

Job summary

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after trips. This remote role involves assisting with reservations, itineraries, and travel information to ensure a smooth experience for travelers.

You will communicate via email, phone, and messaging, handle updates and cancellations, and provide destination guidance. Strong communication, organization, and a willingness to learn online systems are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred (hospitality or travel is helpful but not required).
• Organized and comfortable managing multiple requests.
• Able to learn online systems and tools quickly.
• Interested in travel and helping others plan successfully.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up with clients as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Job description

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to support clients before, during, and after trips. This remote role involves assisting with reservations, itineraries, and travel information to ensure a smooth experience for travelers.

You will communicate via email, phone, and messaging, handle updates and cancellations, and provide destination guidance. Strong communication, organization, and a willingness to learn online systems are essential.