Remote Travel Concierge & Client Experience Lead

Servicenow; Geelong; A distancia; AUD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote flexibility

Travel discounts & perks

Professional development & mentorship

Supportive team culture

Descripción de la vacante

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, ensuring a seamless, memorable experience. You will handle bookings, provide expert advice, and troubleshoot issues with professionalism and care.

The role emphasizes flexible remote work, travel perks, and ongoing training to support your growth within a supportive team dedicated to trust and high-quality service.

Formación

• Excellent written and verbal communication skills.
• Experience in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Comfort with booking systems and adapting to new tools.

Responsabilidades

• Engage with client inquiries via email, phone, and messaging with timely communication.
• Support travelers with bookings, updates, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, documents, and procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency and a focus on client satisfaction.

Conocimientos

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel passion

Herramientas

Booking tools

Descripción del empleo

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, ensuring a seamless, memorable experience. You will handle bookings, provide expert advice, and troubleshoot issues with professionalism and care.

The role emphasizes flexible remote work, travel perks, and ongoing training to support your growth within a supportive team dedicated to trust and high-quality service.