Remote Travel Concierge & Client Experience Specialist

Rudybtravel; Sunshine Coast Regional; Remote; AUD 52,000 - 72,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks and discounts

Supportive team culture and training

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up, delivering a seamless, personalized experience in a 100% remote environment.

Responsibilities include handling bookings, providing destination and policy information, coordinating itineraries, and following up to ensure client satisfaction, with opportunities for growth and access to travel perks.

Qualifications

• Proven experience in customer service, preferably travel or hospitality.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable learning new booking platforms.
• Reliable, proactive, and able to handle multiple requests.
• Genuine interest in travel and creating memorable experiences.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations.
• Provide accurate information on destinations, requirements, and policies.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel for a positive experience.
• Maintain documentation and update booking systems.

Skills

Verbal & written comms

Customer service

Attention to detail

Multi-tasking

Tech-savvy

Travel passion

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients from initial inquiry through post-trip follow-up, delivering a seamless, personalized experience in a 100% remote environment.

Responsibilities include handling bookings, providing destination and policy information, coordinating itineraries, and following up to ensure client satisfaction, with opportunities for growth and access to travel perks.