Remote Travel Concierge & Client Experience Pro

Rudybtravel; Port Macquarie; Remoto; AUD 50.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Travel perks

Professional growth

Ongoing training

Descrizione del lavoro

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality experience for luxury and leisure travelers.

In this 100% remote position, you will respond to inquiries, assist with bookings, changes, and cancellations, provide destination guidance, and coordinate itineraries.

Competenze

• Experience in travel, hospitality, or service is preferred.
• Detail-oriented, service-driven, and customer-focused.
• Able to learn new systems and booking platforms.
• Proactive in following up with clients.

Mansioni

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, and cancellations.
• Provide accurate information on destinations and agency policies.
• Coordinate bookings and confirm itineraries.
• Follow up with clients before and after travel to ensure a positive experience.
• Address concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation in booking systems.

Conoscenze

Communication skills

Customer service experience

Organizational skills

Tech-savvy

Multitasking

Travel interest

Strumenti

Booking platforms

Descrizione del lavoro

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients throughout every stage of their travel journey, from initial booking to post-trip follow-up. This client-facing role emphasizes a seamless, personalized, high-quality experience for luxury and leisure travelers.

In this 100% remote position, you will respond to inquiries, assist with bookings, changes, and cancellations, provide destination guidance, and coordinate itineraries.