Remote Travel Concierge & Support Specialist

Rudybtravel; Geelong; Remote; AUD 52,000 - 78,000; Full time

Benefits offered by this job

100% remote work environment

Growth opportunities

Travel perks and discounts

Training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up. This client-facing role demands attention to detail, service orientation, and a passion for travel and hospitality.

In this remote position, you will respond to inquiries, manage bookings, and coordinate itineraries while maintaining high-quality service and timely information. The role offers growth opportunities and access to travel perks.

Qualifications

• Customer service experience in travel, hospitality, or related field preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Organizational skills

Tech savvy

Empathy

Tools

Booking platforms

CRM software

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up. This client-facing role demands attention to detail, service orientation, and a passion for travel and hospitality.

In this remote position, you will respond to inquiries, manage bookings, and coordinate itineraries while maintaining high-quality service and timely information. The role offers growth opportunities and access to travel perks.