Remote Travel Concierge & Customer Support

Rudybtravel; Gladstone Regional; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Ongoing training and development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

The role is ideal for detail-oriented, service-driven individuals who are passionate about travel and hospitality and adept at using booking platforms and technology.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Travel enthusiasm

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless and personalized experience.

The role is ideal for detail-oriented, service-driven individuals who are passionate about travel and hospitality and adept at using booking platforms and technology.