Remote Travel Concierge & Customer Advocate

Rudybtravel; Ballarat; Remoto; AUD 60.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% remote work

Travel perks and discounts

Professional development

Supportive team culture

Descrizione del lavoro

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will act as a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

The role suits detail-oriented, service-driven individuals who are passionate about travel and guest satisfaction. 100% remote work, with opportunities for growth and travel-related perks.

Competenze

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or service sectors preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems/booking platforms.
• Reliable, proactive, and able to manage multiple requests.
• Genuine interest in travel and helping clients plan memorable experiences.

Mansioni

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conoscenze

Verbal and written communication

Customer service experience

Organizational skills

Tech savvy

Proactive and reliable

Interest in travel

Strumenti

Booking platforms

Descrizione del lavoro

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will act as a trusted contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

The role suits detail-oriented, service-driven individuals who are passionate about travel and guest satisfaction. 100% remote work, with opportunities for growth and travel-related perks.