Remote Travel Concierge for Elite Client Service

Rudybtravel; Toowoomba Regional; Remote; AUD 50,000 - 65,000; Full time

Benefits offered by this job

100% remote work environment

Access to travel perks

Professional growth opportunities

Job summary

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, and ensure a seamless, personalized experience.

You will coordinate itineraries, provide destination information, and follow up with clients before and after travel to guarantee a positive experience. This fully remote position offers growth and travel perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience in travel, hospitality, or related fields.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Attention to detail

Tech savvy

Job description

Rudyb Travel is seeking a Remote Travel Customer Service Representative to support clients through every stage of their travel journey. In this client-facing role, you will respond to inquiries, assist with luxury and leisure bookings, and ensure a seamless, personalized experience.

You will coordinate itineraries, provide destination information, and follow up with clients before and after travel to guarantee a positive experience. This fully remote position offers growth and travel perks.