Remote Travel Concierge — Client Care & Bookings

Rudybtravel; Bundaberg; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work

Travel perks

Professional growth

Training & development

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. In this client-facing role, you will be the trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This 100% remote position is ideal for someone who is service-driven, detail-oriented, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Customer Service

Travel Industry

Communication

Attention to Detail

Multitasking

Tech Proficiency

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout their travel journey. In this client-facing role, you will be the trusted contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, high-quality experience.

This 100% remote position is ideal for someone who is service-driven, detail-oriented, and passionate about travel, hospitality, and delivering exceptional customer experiences.