Remote Travel Concierge & Client Experience Lead

Xero; Hobart; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Remote work

Travel perks

Training & mentorship

Strong culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, ensuring a seamless and memorable experience. You will handle bookings, answer inquiries, and provide destination insights with a client-first mindset.

Ideal candidates have strong communication, travel or hospitality experience, and a genuine love for helping others design unforgettable journeys. Fully remote position with nationwide scope and ongoing training support.

Qualifications

• Experience in customer service, preferably travel, tourism or hospitality.
• Strong written and verbal communication skills.
• High attention to detail with good organizational habits.

Responsibilities

• Engage with client inquiries via email, phone, and messaging with polished communication.
• Support travelers with bookings, updates, modifications and cancellations.
• Provide up-to-date insights on destinations and procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Handle concerns with empathy and a focus on satisfaction.

Skills

Written communication

Verbal communication

Customer service

Travel knowledge

Attention to detail

Tech-savvy

Adaptability

Passion for travel

Tools

Booking systems

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, ensuring a seamless and memorable experience. You will handle bookings, answer inquiries, and provide destination insights with a client-first mindset.

Ideal candidates have strong communication, travel or hospitality experience, and a genuine love for helping others design unforgettable journeys. Fully remote position with nationwide scope and ongoing training support.