Remote Senior Systems Engineer - MSP & Technical Lead

TechBrain; Sydney; Remote; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Pair of Funky Socks when you start and

Monthly and quarterly employee awards

Training encouraged and supported by

the business!

Job summary

TechBrain Australia is seeking a Senior Systems Engineer with strong MSP experience and outstanding client service to join our team of engineers working to meet customers’ requirements and uphold service levels. The role is work from home with occasional onsite visits.

You will serve as the technical lead, mentor others, oversee project delivery, ensure security compliance, and manage tickets and timesheets while contributing to documentation and system performance improvements.

Qualifications

• Evidence of claimed qualifications or experience required.
• Australian Citizenship or Permanent Residency required.
• Senior Systems Engineer with MSP experience preferred.
• Strong client service and communication skills.

Responsibilities

• Serve as the technical lead and primary escalation point for the team.
• Provide mentorship, coaching, and knowledge-sharing across all levels.
• Manage and oversee project delivery, including scoping, solution design, and implementation.
• Maintain compliance with security policies and best practices.
• Ensure ticket and project management aligns with SLAs, updating statuses daily.
• Take ownership of preventative maintenance and system performance improvements.
• Work closely with the Service Delivery Manager, assisting in their absence.
• Maintain detailed technical documentation and oversee change management.
• Record a minimum of 6 billable hours per day and ensure accurate timesheet submissions.

Skills

Networking

Cloud-based solutions

Senior MSP role

Leadership

Coaching and mentoring

Troubleshooting

Solution design/architecture/project

Communication

Workload management

Tools

ConnectWise

Nable

WatchGuard

Ubiquiti

Mikrotik

3CX

Job description

TechBrain Australia is seeking a Senior Systems Engineer with strong MSP experience and outstanding client service to join our team of engineers working to meet customers’ requirements and uphold service levels. The role is work from home with occasional onsite visits.

You will serve as the technical lead, mentor others, oversee project delivery, ensure security compliance, and manage tickets and timesheets while contributing to documentation and system performance improvements.