Senior MSP Engineer – 365, Cloud & Security

MIIT Solutions Pty Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Job summary

MIIT Solutions Pty Ltd is seeking an experienced MSP Engineer Level 3 in Merrylands, NSW. This full-time senior role designs, implements and maintains complex IT infrastructure while mentoring juniors and driving service improvements.

You will lead Microsoft 365 environments, security, backups, and monitoring, travel to client sites, and contribute to pre-sales activities and project delivery.

Qualifications

• Minimum 5 years' MSP or managed services experience.
• Strong Microsoft 365 administration and troubleshooting.
• Experience with endpoint management, security, backups and monitoring.
• Knowledge of networking, firewalls, DNS, email security and cloud tech.
• Kaseya products experience is highly regarded.
• Excellent communication and customer service skills.
• Able to work independently within a collaborative team.

Responsibilities

• Assist the Service Desk with escalated support calls and issues.
• Manage and support Microsoft 365 environments (Exchange Online, SharePoint, OneDrive, Entra ID, Intune, security).
• Monitor and maintain customer environments to proactively resolve issues.
• Manage and monitor SaaS backup solutions.
• Work with Kaseya RMM and PSA for monitoring, automation, patching, ticketing and remediation.
• Support managed services operations ensuring security, compliance and uptime.
• Assist with customer onboarding, technical documentation and project delivery.
• Provide pre-sales technical support including design, scoping, meetings, proposals & statements of work.
• Maintain strong customer service focus across multiple client environments.
• Travel to customer premises.

Skills

MSP experience

Microsoft 365 administration

Endpoint management

Security & backups

Networking & cloud

Kaseya

Communication skills

Independent & collaborative

Tools

Kaseya

Job description

MIIT Solutions Pty Ltd is seeking an experienced MSP Engineer Level 3 in Merrylands, NSW. This full-time senior role designs, implements and maintains complex IT infrastructure while mentoring juniors and driving service improvements.

You will lead Microsoft 365 environments, security, backups, and monitoring, travel to client sites, and contribute to pre-sales activities and project delivery.