Senior Systems Engineer

Pathfinder Recruitment; Gosford; On-site; AUD 120,000 - 150,000; Full time

Job summary

Pathfinder Recruitment on the Central Coast is looking for a Senior Systems Engineer to join a managed services provider. You will work across a broad client base from start-ups to medium-sized businesses, with a mix of BAU and project work.

You should have 5+ years in technical support, 2+ years at Level 3+, strong Microsoft stack skills (Office 365, Active Directory, MS Exchange), networking across switches/routers/firewalls, and excellent communication.

Qualifications

• 5+ years experience in technical support, including Level 2 and 3 responsibilities.
• Experience with Office 365, Active Directory, MS Exchange, and email support.
• Strong networking experience across switches, routers and firewalls.
• Experience working in an MSP environment.
• Excellent communication and customer service skills.

Responsibilities

• Provide BAU and project-related IT support across clients.
• Collaborate with cross-functional teams on projects.
• Build and maintain client relationships and manage stakeholder expectations.
• Ensure proactive and timely IT support across Microsoft stack.

Skills

Technical support

Level 3+ experience

Office 365

Active Directory

Networking

Communication skills

Education

IT qualifications or certifications

Tools

MS Exchange

Job description

Pathfinder Recruitment are excited to bring to market a great opportunity for a Senior Systems Engineer to join a managed services provider (MSP) on the Central Coast. Working across a broad client base you will be servicing start-up through to medium sized corporate businesses in the area. This role will be a mix of BAU and project work with a great team and supportive work culture.

About you

Ideally you have 5+ years experience in technical support and at least 2 years at Level 3 and above. You should have a good understanding of IT products and services, particularly the Microsoft stack including Office 365, Active Directory and managing virtual environments. You should also have some networking experience across switches, routers and firewalls. In this role you will be working autonomously as well as part of a team across projects and BAU. Building trust and managing client relationships will be an important part of your success.

5+ years experience in technical support across Level 2 and 3 responsibilities

Experience with project work

Previous experience working in an MSP environment

Strong understanding of IT products and services, particularly Microsoft

Strong systems support experience including Office 365, Active Directory, MS Exchange, Email support and applications support

Networking experience across switches, routers and firewalls

Ability to collaborate with team members and work in a fast paced environment

Experience managing internal and external stakeholders and client relationships

Excellent communication and customer service skills

Requirements

Qualifications in IT or equivalent or industry certifications