Senior IT Systems Engineer

TechBrain; Sydney; Remote; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Pair of Funky Socks when you start and

Monthly and quarterly employee awards

Training encouraged and supported by

the business!

Job summary

TechBrain Australia is seeking a Senior Systems Engineer with strong MSP experience and outstanding client service to join our team of engineers working to meet customers’ requirements and uphold service levels. The role is work from home with occasional onsite visits.

You will serve as the technical lead, mentor others, oversee project delivery, ensure security compliance, and manage tickets and timesheets while contributing to documentation and system performance improvements.

Qualifications

• Evidence of claimed qualifications or experience required.
• Australian Citizenship or Permanent Residency required.
• Senior Systems Engineer with MSP experience preferred.
• Strong client service and communication skills.

Responsibilities

• Serve as the technical lead and primary escalation point for the team.
• Provide mentorship, coaching, and knowledge-sharing across all levels.
• Manage and oversee project delivery, including scoping, solution design, and implementation.
• Maintain compliance with security policies and best practices.
• Ensure ticket and project management aligns with SLAs, updating statuses daily.
• Take ownership of preventative maintenance and system performance improvements.
• Work closely with the Service Delivery Manager, assisting in their absence.
• Maintain detailed technical documentation and oversee change management.
• Record a minimum of 6 billable hours per day and ensure accurate timesheet submissions.

Skills

Networking

Cloud-based solutions

Senior MSP role

Leadership

Coaching and mentoring

Troubleshooting

Solution design/architecture/project

Communication

Workload management

Tools

ConnectWise

Nable

WatchGuard

Ubiquiti

Mikrotik

3CX

Job description

Job Summary

We have an opportunity for anexperienced Systems Engineer with significant managed services experience andoutstanding client service skillsto join our team of highly qualified engineers working closely together to meet our customers’ requirements as well as providing support throughout the company at any level of work, to ensure that service levels to our clients are always met in a quality, time effective manner. The ole itself is a Work from Home role with the occasional onsite visit required.

Duties

Serve as the technical lead and primary escalation point for the team.

Provide mentorship, coaching, and knowledge-sharing across all levels.

Manage and oversee project delivery, including scoping, solution design, and implementation.

Maintain compliance with security policies and best practices.

Ensure ticket and project management aligns with SLAs, updating statuses daily.

Take ownership of preventative maintenance and system performance improvements.

Work closely with the Service Delivery Manager, assisting in their absence.

Maintain detailed technical documentation and oversee change management.

Record a minimum of 6 billable hours per day and ensure accurate timesheet submissions.

Skills

Strong networking expertise, including routing, switching, firewalls, and VPNs.

Hands-on experience with cloud-based solutions (Azure, AWS, M365, hybrid environments).

Proven experience in a senior technical role within an MSP.

Strong leadership skills with a passion for coaching and mentoring.

Advanced troubleshooting abilities and a thirst for continual learning.

Experience with solution design, architecture, and project management.

Strong communication skills, ensuring clear client expectations and documentation.

Ability to manage workload efficiently, balancing technical tasks and strategic oversight.

Experience with ConnectWise, Nable, WatchGuard, Ubiquiti, Mikrotik and 3CX highly regarded.

• Pair of Funky Socks when you start and every birthday!
• Monthly and quarterly employee awards and events!
• Training encouraged and supported by the business!

Join our team as a Senior Systems Engineerwhere your expertise will contribute significantly to our operational success while enhancing user satisfaction across the organisation.

To be successful, the candidate will be required to provide evidence of claimed qualifications or experience and be an Australian Citizen or Permanent Resident of Australia.

Note: All final applicants for this position will be asked to consent to a pre-employment medical and a Police record check. Please note that people with Police records are not automatically barred from applying for this position. Each application will be considered on its merits.