Senior MSP Help Desk Engineer – Root-Cause Expert

Searchability®; Adelaide; On-site; AUD 86,000 - 105,000; Full time

Job summary

Searchability, an Adelaide-based MSP, seeks a Senior Engineer to be the go-to technical expert for national clients. You’ll own complex incidents, perform root-cause analysis and mentor L1/L2 engineers while shaping the knowledge base.

You’ll work on Windows Server, AD, M365, Azure, Fortinet and networking, with remote support and on-site escalation. The role combines hands-on administration with project collaboration and proactive improvement.

Qualifications

• At least 4 years MSP experience.
• Advanced troubleshooting across Windows Server, Active Directory, M365, Azure and SharePoint.
• Strong networking knowledge including firewalls, VLANs, VPNs, SD-WAN and MPLS.
• Experience with VMware or Hyper-V, backup/DR, EDR and security tools.

Responsibilities

• Senior Engineer is the final escalation point for all helpdesk teams.
• Handle the most complex and critical issues via remote support and on-site when needed.
• Perform in-depth root cause analysis and advanced system administration across servers, networks and cloud.
• Collaborate with Projects and Pre-Sales on infrastructure issues and improvements.
• Mentor L1/L2 engineers, build the knowledge base and identify ticket trends.

Skills

Windows Server

Active Directory

Microsoft 365

Azure

Fortinet

Networking

VMware

Hyper-V

PowerShell

Tools

VMware

Hyper-V

EDR

Backup/DR

Security tools

Job description

Searchability, an Adelaide-based MSP, seeks a Senior Engineer to be the go-to technical expert for national clients. You’ll own complex incidents, perform root-cause analysis and mentor L1/L2 engineers while shaping the knowledge base.

You’ll work on Windows Server, AD, M365, Azure, Fortinet and networking, with remote support and on-site escalation. The role combines hands-on administration with project collaboration and proactive improvement.