Senior MSP IT Consultant - Azure & 365 Expert

Rec4Tech; Melbourne; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary package 100k-130k

Superannuation

Job summary

Rec4Tech in Melbourne is seeking a Senior IT Consultant to own complex escalations, design and deliver solutions across Microsoft cloud and on‑premises environments. You will work directly with clients to provide clear advice and hands‑on ownership.

The role blends Level 3 escalations, project delivery and client consulting, with opportunities to mentor technicians and shape service delivery. You’ll collaborate with the Service and Delivery Manager to foster practical development frameworks.

Qualifications

• At least 5 years in an MSP role with Level 3 or senior technical escalation experience.
• Strong Microsoft 365, Azure and Entra ID experience.
• Solid Windows Server and networking skills: AD, GP, DNS, DHCP, VLANs, VPNs, firewalls.
• Track record of delivering MSP projects on time and within budget; ~30 billable hours per week.
• Experience mentoring technicians in technical problems and the commercial side of MSP work.
• Clear client communication and thorough documentation practices.

Responsibilities

• Own complex escalations from Level 2 to resolution, involve specialists or vendors as needed.
• Assess client environments, recommend solutions and lead IT projects from scoping to handover.
• Manage the commercial side: estimate, record time, flag scope/budget changes for approval.
• Build a practical development framework with the Service and Delivery Manager and coach technicians.
• Support and improve client infrastructure: servers, networks, cloud, cybersecurity, backups, DR.
• Maintain client updates, participate in account meetings, keep tickets and knowledge base current.

Skills

Escalation handling

Client consulting

Project delivery

Mentoring

Tools

Microsoft 365

Azure

Entra ID

Active Directory

Intune

Job description

Rec4Tech in Melbourne is seeking a Senior IT Consultant to own complex escalations, design and deliver solutions across Microsoft cloud and on‑premises environments. You will work directly with clients to provide clear advice and hands‑on ownership.

The role blends Level 3 escalations, project delivery and client consulting, with opportunities to mentor technicians and shape service delivery. You’ll collaborate with the Service and Delivery Manager to foster practical development frameworks.