Senior Microsoft IT Technician & Team Leader

Private Advertiser; Melbourne; Hybrid; AUD 90,000 - 140,000; Full time

Job summary

Private Advertiser is seeking a senior technician to lead a busy MSP team, focusing on Microsoft 365, Entra ID, Intune, Windows Server and Azure. The role blends hands-on engineering with leadership, coaching, and escalation support for the desk.

You will manage complex issues, guide teammates, and ensure customer satisfaction while balancing technical work and people leadership. This hybrid role involves remote and on-site work across Melbourne and surrounding areas.

Qualifications

• Senior technical expert with hands-on cloud security and automation work.
• Proven experience guiding a service desk and coaching junior technicians.
• Strong time management to juggle tickets while supporting the team.
• Excellent written and verbal communication with customers and engineers.
• Experience in MSP settings preferred but not required to have certifications.

Responsibilities

• Lead day-to-day service desk operations and priority tickets.
• Resolve complex Microsoft tech issues across 365, Entra ID, Intune, Azure and Windows Server.
• Provide escalation guidance and mentorship to peers.
• Maintain quality ticket notes, documentation and customer communication.
• Balance technical work with shop-floor leadership and coaching roles.
• Support remote and on-site customers as required.

Skills

Senior technician experience

Microsoft 365

Entra ID

Intune

Windows Server

Azure

Team leadership

Customer communication

Tools

ConnectWise

Autotask

HaloPSA

Job description

Private Advertiser is seeking a senior technician to lead a busy MSP team, focusing on Microsoft 365, Entra ID, Intune, Windows Server and Azure. The role blends hands-on engineering with leadership, coaching, and escalation support for the desk.

You will manage complex issues, guide teammates, and ensure customer satisfaction while balancing technical work and people leadership. This hybrid role involves remote and on-site work across Melbourne and surrounding areas.