Remote Reservation Support Specialist - Flexible Hours

Outlier; Canberra; Remote; AUD 57,000 - 81,000; Part time

Benefits offered by this job

Remote environment

Flexible scheduling

Job summary

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role is remote and freelance, offering flexible scheduling to fit your availability.

Candidates should be detail-oriented, comfortable researching information, and committed to delivering professional customer service. Key duties include responding to inquiries, researching options, gathering preferences, coordinating reservations, and providing

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written and verbal communication

Organization

Research online

Reservation systems

Time management

Reliability

Tools

Reservation systems

Job description

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role is remote and freelance, offering flexible scheduling to fit your availability.

Candidates should be detail-oriented, comfortable researching information, and committed to delivering professional customer service. Key duties include responding to inquiries, researching options, gathering preferences, coordinating reservations, and providing