Reservation Support Agent — Remote & Flexible Scheduling

Outlier; Adelaide; Remote; AUD 52,000 - 65,000; Full time

Job summary

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes attention to detail, research capabilities, and professional service while working remotely.

The ideal candidate will be comfortable researching information, maintaining organized records, and coordinating reservations with providers. Training and ongoing support are provided to help you grow in customer service and reservation

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Strong customer-service skills

Excellent attention to detail

Good written and verbal communication

Strong organization

Basic computer proficiency

Comfortable researching online

Ability to learn reservation systems

Dependable and self-motivated

Strong time-management skills

Previous reservation experience

Job description

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The role emphasizes attention to detail, research capabilities, and professional service while working remotely.

The ideal candidate will be comfortable researching information, maintaining organized records, and coordinating reservations with providers. Training and ongoing support are provided to help you grow in customer service and reservation