Reservation Support Specialist — Remote & Flexible

Outlier; Gold Coast City; Remote; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Outlier is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research options, gather preferences, and help coordinate reservations while maintaining accurate records and professional communication.

The role emphasizes remote work, flexible scheduling, and ongoing training to develop customer service, research, organization, and communication skills.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong time-management skills.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Coordinate reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written and verbal communication

Organization

Basic computer skills

Online research

Reservation systems

Dependable and self-motivated

Time management

Reservation experience (nice to have)

Job description

Outlier is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research options, gather preferences, and help coordinate reservations while maintaining accurate records and professional communication.

The role emphasizes remote work, flexible scheduling, and ongoing training to develop customer service, research, organization, and communication skills.