Remote Reservation Support Specialist

Outlier; Adelaide; Remote; AUD 28,000 - 41,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Outlier is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will gather preferences, coordinate reservations, and confirm details with accuracy.

The role emphasizes strong customer service, research ability, and reliability. Remote work is available with flexible scheduling and ongoing training to support professional development.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Researching online

Reservation systems

Self-motivation

Time management

Reservations experience (nice to have)

Job description

Outlier is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will gather preferences, coordinate reservations, and confirm details with accuracy.

The role emphasizes strong customer service, research ability, and reliability. Remote work is available with flexible scheduling and ongoing training to support professional development.