Remote Reservation Agent – Flexible Scheduling & Training

Outlier; Newcastle; Remote; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Outlier is seeking a Korean-speaking Technical Support Engineer/Reservation Support Agent to assist customers with reservation inquiries and updates. This remote role allows you to research options, coordinate reservations, and provide professional support from anywhere in Australia.

The ideal candidate is detail-oriented, organized, and able to learn reservation systems, with strong written and verbal communication skills and a customer-service mindset.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self‑motivated.
• Strong time‑management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Computer proficiency

Online research

Reservation systems

Time management

Reservation experience

Job description

Outlier is seeking a Korean-speaking Technical Support Engineer/Reservation Support Agent to assist customers with reservation inquiries and updates. This remote role allows you to research options, coordinate reservations, and provide professional support from anywhere in Australia.

The ideal candidate is detail-oriented, organized, and able to learn reservation systems, with strong written and verbal communication skills and a customer-service mindset.