Remote Reservation Support Specialist

Outlier; Brisbane; Remote; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research information, verify details, and communicate clearly to ensure a smooth booking experience.

The successful candidate is detail-oriented, comfortable working remotely, and motivated to provide professional customer service while maintaining accurate records and coordinating with providers as needed.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication skills

Time management

Research

Reservation systems

Self-motivation

Job description

Outlier is seeking an organized Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research information, verify details, and communicate clearly to ensure a smooth booking experience.

The successful candidate is detail-oriented, comfortable working remotely, and motivated to provide professional customer service while maintaining accurate records and coordinating with providers as needed.