Remote Reservation Support Agent — Flexible Schedule

Employer Sponsored Jobs; Cooma; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Employer Sponsored Jobs is hiring a Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The ideal candidate is detail-oriented, enjoys researching information, and committed to professional customer service.

This remote role emphasizes accurate coordination and timely communications with providers. Responsibilities include responding to inquiries, gathering preferences, coordinating reservations, and maintaining records, with a focus on

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written and verbal comms

Organization

Computer proficiency

Online research

Learn reservation systems

Dependable and self-motivated

Time management

Reservation experience helpful

Reservation software

Tools

Reservation systems

Job description

Employer Sponsored Jobs is hiring a Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The ideal candidate is detail-oriented, enjoys researching information, and committed to professional customer service.

This remote role emphasizes accurate coordination and timely communications with providers. Responsibilities include responding to inquiries, gathering preferences, coordinating reservations, and maintaining records, with a focus on