Remote Reservation Support Agent - Korean-Speaking

Outlier; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Outlier is seeking a Korean-speaking Reservation Support Agent to handle reservation inquiries, coordinate details, and provide professional customer assistance from a remote AUS location.

Ideal candidates are organized, detail-oriented, and comfortable researching options. Training is provided, with ongoing support to develop customer service, research, and communication skills while managing diverse requests.

Qualifications

• Experience in customer support is preferred but not required.
• Attention to detail and accuracy in handling reservations.
• Ability to communicate clearly with customers and internal teams.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Strong customer-service

Attention to detail

Written and verbal communication

Organization

Basic computer proficiency

Researching online

Learn reservation systems

Dependable and self-motivated

Time-management

Reservation experience helpful

Job description

Outlier is seeking a Korean-speaking Reservation Support Agent to handle reservation inquiries, coordinate details, and provide professional customer assistance from a remote AUS location.

Ideal candidates are organized, detail-oriented, and comfortable researching options. Training is provided, with ongoing support to develop customer service, research, and communication skills while managing diverse requests.