Remote Reservation Support Specialist — Flexible Hours

Outlier; Australia; Remote; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Outlier is hiring a Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The ideal candidate is detail-oriented, comfortable researching information, and committed to delivering professional service.

The role emphasizes remote work, flexible scheduling, training on reservation processes, ongoing support, and opportunities to develop customer service, research, organization, and communication skills across varied requests.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail and accuracy.
• Clear written and verbal communication.
• Good organizational and time-management abilities.
• Basic computer literacy and the ability to learn new systems.
• Comfortable researching information online.
• Ability to learn and navigate reservation systems.
• Reliable, self-motivated, and proactive in a remote setting.

Responsibilities

• Respond to reservation inquiries.
• Research available options for customers.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy and completeness.
• Provide confirmations and relevant information to customers.
• Assist with modifications and updates to reservations.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details and ensure customer satisfaction.

Skills

Customer service

Attention to detail

Written and verbal communication

Organizational skills

Basic computer skills

Online research

Reservation systems

Time management

Dependable

Reservation experience

Job description

Outlier is hiring a Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. The ideal candidate is detail-oriented, comfortable researching information, and committed to delivering professional service.

The role emphasizes remote work, flexible scheduling, training on reservation processes, ongoing support, and opportunities to develop customer service, research, organization, and communication skills across varied requests.