Remote Reservation Support Specialist

Northrop Grumman; City of Greater Shepparton; Remote; AUD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Training opportunities

Flexible working arrangements

Employee discounts

Flexible schedule

Professional development

Zusammenfassung

Northrop Grumman is seeking a Reservation Support Agent to handle inquiries, options, updates, and general support for reservations. The role emphasizes detail-orientation, research capabilities, and professional customer service across remote channels.

The ideal candidate will be organized, able to learn reservation systems, and capable of maintaining accurate records while delivering timely confirmations.

Qualifikationen

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency.
• Able to research information online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Previous reservation experience is helpful but not required.

Aufgaben

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Kenntnisse

Customer service

Attention to detail

Written communication

Organization

Basic computer skills

Online research

Reservation systems

Time management

Self-motivation

Tools

CRM systems

Jobbeschreibung

Northrop Grumman is seeking a Reservation Support Agent to handle inquiries, options, updates, and general support for reservations. The role emphasizes detail-orientation, research capabilities, and professional customer service across remote channels.

The ideal candidate will be organized, able to learn reservation systems, and capable of maintaining accurate records while delivering timely confirmations.