Remote Reservation Support Specialist

Real Therapy Solutions; Wollongong City Council; Remote; AUD 42,000 - 62,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Real Therapy Solutions is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This remote role emphasizes accurate information gathering and professional service.

You will respond to inquiries, research options, coordinate reservations, and maintain organized records while learning our reservation systems. Flexible scheduling and remote work support success.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Verbal communication

Organization

Basic computer skills

Research online

Reservation systems

Job description

Real Therapy Solutions is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This remote role emphasizes accurate information gathering and professional service.

You will respond to inquiries, research options, coordinate reservations, and maintain organized records while learning our reservation systems. Flexible scheduling and remote work support success.