Remote Aviation Reservation Support Specialist

Trax Usa Corp; Ballarat; Remote; AUD 48,000 - 58,000; Full time

Job summary

Trax Usa Corp is seeking a Reservation Support Agent to handle reservation inquiries, research options, and coordinate updates from a remote location. The role emphasizes organized records, accurate details, and delivering professional assistance to customers.

The ideal candidate will be detail-oriented, with strong communication skills and the ability to research information effectively, supporting a high-quality customer experience remotely.

Qualifications

• Experience in customer support or service is a plus.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational abilities.
• Basic computer proficiency and comfortable with generic software applications.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Job description

Trax Usa Corp is seeking a Reservation Support Agent to handle reservation inquiries, research options, and coordinate updates from a remote location. The role emphasizes organized records, accurate details, and delivering professional assistance to customers.

The ideal candidate will be detail-oriented, with strong communication skills and the ability to research information effectively, supporting a high-quality customer experience remotely.