Remote Reservation Support Specialist

Nex Building Group; Australia; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Job summary

Nex Building Group is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and confirmations. This remote role emphasizes organized research and professional service.

You will handle inquiries, coordinate reservations, verify details, and communicate with providers. A proactive, reliable communicator with strong time-management will thrive in our flexible, remote team.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Written communication

Organization

Computer proficiency

Research online

Learn reservation systems

Reliability

Time management

Reservation experience (benefit)

Job description

Nex Building Group is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and confirmations. This remote role emphasizes organized research and professional service.

You will handle inquiries, coordinate reservations, verify details, and communicate with providers. A proactive, reliable communicator with strong time-management will thrive in our flexible, remote team.